Honey Hound

Each of our items are hand made here in Melbourne, we do not source our bows from overseas & buy in bulk. Current processing time is 5 days. Whilst we endeavour to ensure each product is made to perfection, each and every product is inspected before it is sent out. A refund, store credit or an exchange (subject to availability) on any item purchased from Honey Hound if the product: Has a genuine manufacturing fault; and/or, does not correspond with descriptions given to you. Please note any refund for a faulty item must be credited to the original card or account used at the time of purchasing the product. A faulty item claim must be made within 3 days of receiving the goods. For faulty products please email honeyhoundmelb@gmail.com with a description of the fault. Please include your original invoice number along with photographs detailing the fault. We aim to respond to your email within 3 business days. We do not accept returns, exchanges, or offer refunds on pattern placement on fabric. All items are handmade, each part of the fabric is cut to make your item therefore placement of patterns will differ on each product. Change of Mind: Due to our products all being individually handmade, we do not offer a refund or exchange for change of mind or wrong size. Please carefully select your items and be sure to enter the correct sizing prior to checking out your items. Please note, some items have different sizing dependant on the collection. Please check your sizing before purchasing. We do not accept responsibility for items that are lost or damaged by the courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up. Return costs are not covered by Honey Hound.

We want you to get the most out of your beautiful handmade products, so please take care when wearing and washing. We recommend removing the product if your pup is likely to get dirty while playing especially in the rain/mud. To care for your Honey Hound products, we recommend a cold gentle hand wash only. Do not soak or tumble dry. Do not bleach. Dry flat for best results. Our products may require a steam iron occasionally to maintain shape. Size: We make every effort to give you accurate information regarding sizing information and dimensions for our items. Please note that due to the nature of the the items being hand made, from time to time, product sizing may vary by 0.5mm. Colour: Due to variations in colour settings of phone/tablet/computer screens, it is unavoidable that colours may show slightly differently for everyone. The colours in photos and named descriptors (e.g. "baby blue", "eggplant", "periwinkle") are approximate and may vary. Colours may also vary due to fabric contents and dye lots.